LAST UPDATED: November , 2020
Johnson & Johnson Patient Assistance Foundation, Inc. cares about your privacy and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the website or application (hereinafter the “Service”) operated and controlled by us from which you are accessing this Privacy Policy. By providing personal information to us or by using the Service, you acknowledge that you have read and understand this Privacy Policy.
1. Use by MinorsThe Service is not directed to individuals under the age of 16 and we request that these individuals not provide personal information through the Service. If your child has submitted Personal Information and you would like to request that such Personal Information be removed, please contact us as explained below under Contacting Us.
We may ask you to submit personal information in order for you to benefit from certain features
(such as such as program eligibility) or to participate in a particular activity (such as application completion).
You will be informed what information is required and what information is optional.
We may combine the information you submit with other information we have collected from you, whether on or offline,
including, for example, your insurance or income information.
If you submit any personal information relating to another individual to us, you represent that you have the
authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or philosophical beliefs, health, sex life or sexual orientation, criminal background, or trade union membership, or biometric or genetic data for the purpose of uniquely identifying an individual) on or through the Service or otherwise to us.
We and our service providers may collect certain information automatically as you navigate around the Service.
Please read the Cookie Policy
for detailed information about the cookies and other tracking technologies used
on the Service. The Cookie Policy includes information on how you may disable these technologies. If you do not
disable them and continue to use our Service, we will infer your consent to their use.
We and our service providers may also automatically collect and use information in the following ways:
Through your browser:
Certain information is collected by most browsers, such as your Media Access Control (MAC) address,
computer type (Windows or Mac), screen resolution, operating system name and version, and Internet browser
type and version. We may collect similar information, such as your device type and identifier, if you access
the Service through a mobile device. We use this information to ensure that the Service functions properly.
IP address:
Your IP address is a number that is automatically assigned to your computer by your Internet Service Provider.
An IP address is identified and logged automatically in our server log files whenever a user visits the Service,
along with the time of the visit and the pages visited. Collecting IP addresses is standard practice and is done
automatically by many online services. We use IP addresses for purposes such as calculating Service usage levels,
diagnosing server problems, and administering the Service. We may also derive your approximate location from your
IP address.
Device Information:
We may collect information about your mobile device, such as a unique device identifier, to understand how you use the Service.
We use and disclose information you provide to us as described to you at the point of collection. Please see the section entitled
“Choices and Access,” below, to learn how you may opt out of certain of our uses and disclosures.
Where required by applicable law, we will obtain your consent to our use of your personal information at
the point of information collection. We may also use information from or about you as necessary to perform a contract,
to comply with a legal obligation or for our legitimate business interests. We may also rely on other legal bases, specifically for:
to provide the functionality of the Service to you and providing you with related customer service; to respond to your inquiries and fulfill
your requests, such as to send you documents you request or email alerts; to send you important information regarding our relationship with
you or regarding the Service, changes to our terms, conditions, and policies and/or other administrative information.
We will engage in these activities to manage our contractual relationship with you and/or to comply with a legal obligation.
for data analysis, for example, to improve the efficiency of the Service; for audits, to verify that our internal processes
function as intended and are compliant with legal, regulatory, or contractual requirements; for fraud and security monitoring
purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft; for developing new products and
services; for enhancing, improving or modifying our website or products and services; and for identifying Service usage trends,
for example, understanding which parts of our Service are of most interest to users.
We will engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because
we have a legitimate interest.
to better understand you, so that we can personalize our interactions with you and provide you with
information and/or offers tailored to your interests; to better understand your preferences so that we can
deliver content via the Service that we believe will be relevant and interesting to you.
We will provide personalized services either with your consent or because we have a legitimate interest.
We also disclose information collected through the Service:
to our affiliates for the purposes described in this Privacy Policy. Johnson & Johnson Patient Assistance Foundation,
Inc. is the party responsible for the management of the jointly used Personal Information; to our third party service
providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment
processing, order fulfillment, infrastructure provision, IT services, customer service, email and direct mail delivery services,
auditing, and other services, in order to enable them to provide services; and as permitted by applicable law, to a third party
in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion
of our business, or assets (including in connection with any bankruptcy or similar proceedings).
In addition, we may use and disclose your information as we believe to be necessary or appropriate: (a) to comply with legal
process or applicable law, which may include laws outside your country of residence; (b) as permitted by applicable law to
respond to requests from public and government authorities, which may include authorities outside your country of residence;
(c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, and/or that of our affiliates,
you, or others. We may also use and disclose your information in other ways, after obtaining your consent to do so.
We may use and disclose information we collect automatically as described above, under “Automatic Information Collection and Use.”
In addition, where allowed by applicable law, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is identifiable (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.
You may opt out of our program by calling us at 1-800-652-6227 or please write to the following address:
Johnson & Johnson Patient Assistance Foundation, Inc.
Patient Assistance Program
P.O. Box 0367
Chesterfield, MO 63006
We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out as described above,
we will not be able to remove your personal information from the databases of our affiliates with which we have already shared your
information (i.e., as of the date that we implement your optout request). Please also note that if you opt out of receiving marketing
related messages from us, we may still send you important transactional and administrative messages, from which you cannot opt out.
If you would like to review, correct, update, restrict, or delete your personal information, please contact us by calling
us at 1-800-652-6227 or please write to the following address:
Johnson & Johnson Patient Assistance Foundation, Inc.
Patient Assistance Program
P.O. Box 0367
Chesterfield, MO 63006
We will respond to your request as soon as reasonably practicable and no later than one month after receipt.
If circumstances cause any delay in our response, you will be promptly notified and provided a date for our response.
We seek to use reasonable organizational, technical, and administrative measures designed to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.
We will retain your personal information for as long as needed or permitted in light of the purpose(s)
for which it was obtained. The criteria used to determine our retention periods include: (i)
the length of time we have an ongoing relationship with you and provide the Service to you; (ii)
whether there is a legal obligation to which we are subject; and (iii) whether retention is advisable in light of our legal position
(such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
For example, if we collect your personal information for marketing analytics purposes, we will store it for a period
of one year, with a starting point of retention period, e.g., receipt of the request, closing of the contest, receipt of the complaint.
Please note, however, that this is not an exhaustive list of retention periods. Your personal information may be stored for a longer
period using the criteria set forth in the first paragraph of this section, especially points (ii) and (iii).
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or online service (including, without limitation, any application) that is available through this Service or to which this Service contains a link. The availability of, or inclusion of a link to, any such site or property on the Service does not imply endorsement of it by us or by our affiliates.
Johnson & Johnson Patient Assistance Foundation, Inc., located at P.O. Box 0367
Chesterfield, MO 63006, 1-800-652-6227, is the company responsible for collection, use, and disclosure of
personal information under this Privacy Policy.
If you have any questions about this Privacy Policy, please contact us by calling us at 1-800-652-6227, or
please write to the following address:
Johnson & Johnson Patient Assistance Foundation, Inc.
Patient Assistance Program
P.O. Box 0367
Chesterfield, MO 63006
We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Service. Your use of the Service following these changes means that you accept the revised Privacy Policy. We recommend that you regularly review the Privacy Policy when you visit the Service. This policy was last updated February 2020.